At Wayward Bison, we prioritize fairness and transparency in all our policies to ensure that our shoppers have a positive and enjoyable experience with us. We believe in creating a welcoming environment where every customer feels valued and respected. Our commitment to fairness means that you can shop with confidence, knowing that we strive to uphold ethical and equitable practices in every interaction. Join us in creating a community where honesty and integrity are the cornerstone of our relationship with our valued shoppers.

Wayward Bison Shop Policies

Thank you for shopping with Wayward Bison! Please take a moment to review our shop policies:

Returns and Exchanges

• Returns: We are unable to process return items but can issue refunds within 30 days of purchase.

• Exchanges: If you would like to exchange an item, please contact us within 14 days of receiving your order. Shipping fees may be the responsibility of the purchaser.

Shipping

• Processing Time: Orders are typically processed and shipped within 3-5 business days. Please be patient as we are a small company.

• Shipping Rates for Retail: Shipping is provided for retail orders over $50. Purchases under $50 are charged a flat rate shipping fee of $5.

• Shipping Rates for Wholesale: Shipping is provided for wholesale orders over $100. Invoices under $100 are charged a flat rate shipping fee of $15.

Damaged or Lost Items

• Damaged Items: If your order arrives damaged, please contact us immediately with photos of the damaged item and packaging.

• Lost Items: If your order is lost in transit, please reach out to us, and we will work with the shipping carrier to resolve the issue.

Customer Service

Please note that our shop policies are unique to our online store and in-person events. Other retailers that carry our products may have their own shop policies that differ from ours. If you have any questions or encounter any issues with our products, we kindly ask you to contact us directly for assistance. Your satisfaction is our top priority, and we are here to help resolve any concerns you may have. Thank you for shopping with us!

For any questions or concerns regarding your order, please feel free to contact our customer service team at hello.waywardbison@gmail.com

Thank you for choosing Wayward Bison!